At Gratye, we focus on delivering your orders quickly and securely. Below you’ll find important details regarding order preparation, shipping timelines, and optional shipment protection.
- Order Handling Time
All orders are prepared within 1–3 business days after successful payment.
Orders placed on weekends or holidays will be processed on the next available business day.
Once your package has been shipped, a confirmation email with tracking details will be sent to you.
During high-demand periods such as sales or holiday seasons, processing may take up to 3–5 business days.
- Delivery Timeframes
Shipping times vary depending on your location and the shipping service selected.
United States
Standard Shipping: 5–8 business days
Express Shipping: 3–5 business days
European Union
Standard Shipping: 6–12 business days
Other Countries
Standard Shipping: 8–18 business days
Please note that delivery times are estimates only. Delays may occur due to customs clearance, transportation disruptions, or other external factors beyond our control.
- Shipping Charges
Shipping fees are calculated automatically at checkout based on your delivery address and selected shipping method.
We occasionally offer free shipping promotions, which will be clearly displayed on our website when applicable.
- Optional Shipping Protection (Powered by SEEL)
For additional security, customers can choose to add Shipping Protection provided by SEEL at checkout.
This optional coverage helps protect your order against:
Packages lost during transit
Items damaged while shipping
Packages stolen after confirmed delivery
If Shipping Protection is selected, claims can be submitted directly through SEEL using your order details.
Please note:
This service is optional and not required to complete your purchase.
Orders without Shipping Protection are still subject to the carrier’s default liability coverage.
All claims are reviewed and processed according to SEEL’s official policies.
If you need assistance with a claim, feel free to contact us at:
support@gratye.com
- Customs & Import Fees
For international shipments, customs duties or import taxes may apply depending on your country’s regulations.
These charges are the responsibility of the customer and are not included in the product or shipping price.
We are not liable for delays caused by customs inspections or clearance procedures.
- Tracking Details
Tracking information will be provided once your order has been shipped.
Please allow 24–48 hours for tracking updates to become visible on the carrier’s website.
- Address Responsibility
Customers must ensure that all shipping details entered at checkout are accurate and complete.
If a package is returned due to an incorrect or incomplete address, additional shipping charges may apply for reshipment.
- Delayed or Missing Packages
If your order has not arrived within the expected timeframe, please contact our support team.
We will assist you in checking the shipment status and resolving the issue as quickly as possible.
Customer Support:
support@gratye.com